Protect yourself – and your vehicle with Santam
For many South Africans, having a car represents freedom, convenience, and mobility. However, with this freedom comes the responsibility of safeguarding yourself, your loved ones, and your car from the unexpected. Whether you’re navigating busy city streets or taking a long road trip, having the right protection is important.
Comprehensive car insurance gives you peace of mind knowing that whatever mishaps you may encounter – many of which may be beyond your control – you have the highest level of safeguards for your vehicle.
At Santam we aim to demystify comprehensive car insurance, empowering you to make informed decisions tailored to your specific needs.
Unlike basic types of vehicle cover options, (fire, theft and third-party cover, or third-party only cover), comprehensive insurance presents an extensive range of financial coverage against many risks, on and off the road. Not only does it cover third party, fire, and theft, but also the cost of repair or replacement of your vehicle (at fair market value limited to the insured amount), and that of others if anyone makes a claim against you for an incident that you may have unintentionally caused
Non-collision events like hail damage, break-ins, smash-and-grab incidents, and other malicious acts are also covered under comprehensive insurance.
One important aspect to note is that with comprehensive coverage, your out-of-pocket expenses are minimised, as stipulated in your Santam policy’s terms and conditions.
Regardless of which insurance supplier you use, comprehensive insurance does not cover wear and tear such as tyres, vehicle depreciation, or mechanical breakdowns. Neither will it cover any event damage resulting from driving under the influence of alcohol or drugs – or if the damage occurs while committing a criminal act.
Many comprehensive vehicle insurers also don’t provide roadside assistance, or rental car reimbursement – although this is not the case with Santam.
Santam’s comprehensive insurance goes above and beyond to provide additional layers of protection.
Those include six different types of free Santam value-adds, such as SOS roadside assistance, a drive-home service, or emergency household repairs:
- Car hire when your vehicle is out of action due to a valid claim;
- Free legal advice or route assistance over the phone;
- Replacement costs for locks, keys, and remote controls;
- Recovery costs for vehicles found after theft or hijacking;
- Emergency accommodation;
- Emergency costs payable to public authorities;
- Trauma treatment;
- Medical expenses for passengers (your family).
Additionally, in the event of a valid claim where your vehicle is deemed uneconomical to repair or is stolen, and if the vehicle is less than 12 months old or has travelled fewer than 30,000 kilometres from the date of its first registration – Santam will replace your vehicle with a new similar make and model.
Santam encourages you to discuss your insurance needs with us, so we can design a policy best suited to your specific lifestyle.
As with other insurers, you can decide how much compensation you want to receive if your car is stolen or written off, locking in a guaranteed value which will ensure compensation for the insured amount of the vehicle. You can also structure your policy’s excess in the event of a claim, meaning how much you are prepared to contribute for the uninsured portion of the loss. A low excess means a higher monthly premium, and vice versa. At Santam you also have the additional benefit of not paying an excess for your insured vehicle if the policyholder is over the age of 55.
However, unlike many insurers, when Santam structures your comprehensive insurance, we will also provide you with an opportunity to align all your insurance policies with other Santam offerings. This level of insurance demonstrates our unwavering commitment to our policyholders, which provides the utmost protection to you, your family, and your possessions.
Contact us on 0860 444 444 or SMS ‘Cover’ to 36 101 if you have any questions about comprehensive car insurance.
Remember: If you’re an existing Santam client, you can add policies and make any changes on the Santam client portal or Santam App.
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